Marin Imports dealership customer reviews

Vanessa 30 Aug 2020

GREAT OVERALL!!! Omid was super friendly, great customer service skills and very efficient. Although he was the only one there and with clients waiting on him he never made us feel rushed and took his time with each client.

5 rate

Scott 14 Dec 2018

Just an update on my first review when I purchased the vehicle we could not find the special lock for the wheel lug nuts which were custom,The owner of the truck prior to me could not Find it so Marin imports paid to have my local tire shop replace whatever needed to be replaced which luckily they h...ad a lock that fit it. The process was very easy and painless thanks again Marin imports. Show more

5 rate

Scott 11 Dec 2018

I bought a 2014 Dodge ram 4 x 4 hemi this truck was spotless just a couple dings. My salesman was Omid he really went to bat for me to be able to get this vehicle all three of the salesmans at Marin imports we’re really great people thanks for all your help.?? Also I had my brother and nephew ...with me one salesman kept my nephew very well entertained with a gorgeous 5.0 Mustang they had thank you.? Show more

5 rate

MG 20 Jul 2018

Great selection of clean cars, the salesman allowed me to test drive multiple cars. Still undecided about my purchase and the salesman was not pushy.

5 rate

Misha Arnold 04 Apr 2018

This is my favorite dealership out of the ones I have visited. The people here are kind and helpful. There was no pressure and no one tried to push cars on me. Their customer service was professional and casual. All my questions were answered and they took my personal considerations into account. I...t was overall an efficient and stress-free experience. Show more

5 rate

Joel S., Mill Valley, CA 06 Aug 2017

I have purchased two vehicles from Marin Imports. Both transactions were easy, honest and pleasurable. I was able to get an excellent price both time without the hassle or haggling I've experienced at other dealers. What I reality appreciated was I didn't have to have the long waits while some...one tried to get the paperwork of the deal completed. These guys were quick and accurate. Both vehicles have been excellent purchases and no surprises during ownership. I highly recommend this dealer. Show more

5 rate

Manuel N., Healdsburg, CA 06 Aug 2017

I went to Marin imports while I was pre-approved... I went knowing what vehicle I wanted. I test drive the vehicle. I told them I was a serious buyer. Then we negotiated to a price that worked for us. This was my best experience. When it comes to buying a car. I was being helped by omid and Eric... ...both which were very nice! Definitely recommending this place. Show more

5 rate

Franklin G., Henrico, VA 30 Jun 2017

Working with Marin Imports was an absolute joy! I highly recommend using this company for your next car purchase! Throughout my whole car buying experience with Marin Imports, I encountered helpful, professional, and kind people! The staff was always willing to assist me with any of my request...s. I specifically worked with Eric for the majority of this car buying process. Eric was absolutely amazing! I cannot express how accommodating, sincere, and honest he was during all of our interactions. Without Eric, I do not believe that I would have felt comfortable buying the car as I am on the opposite side of the country (I am on the East Coast, while Marin Imports is in San Rafael, California). Upon first inquiring about the car, Eric was very knowledgeable about the vehicle and provided me with detailed answers to all of my questions. Despite this, due to my inability to see the car in person, I was initially hesitant to make the purchase. To help ease the stress associated with buying a car, Eric sent me additional paperwork, pictures, and videos regarding the car upon my requests. He was even willing to show me minute imperfections in the car. He provided me with his cell-phone number and quickly returned all of my calls. Despite receiving other offers and calls of interest, Eric also gave me the first opportunity to purchase the vehicle (per my request). Marin Imports was extremely reasonable with pricing and negotiations. Along with the car, they included new floor mats and an unused car cover. Eric even assisted with finding an enclosed trailer cross-country transporting company at a very reasonable rate (Chris Auto Transport - they were excellent and extremely efficient). He had the car picked up that same day and transported safely to the east coast within 4 days. Even after receiving the car, Marin Imports was quick to send me rushed registration information and other important paperwork so that I could drive the vehicle as soon as possible. Despite your distance from the store location, I highly recommend using Marin Imports. Their ability to send paperwork and documents quickly without additional fees and their willingness to help throughout the whole process makes the car buying experience much easier! Show more

5 rate

Therese T., Fairfield, CA 14 Jun 2017

I bought a beautiful (used) Mercedes from Marin Imports and it was a very smooth and painless process. A few weeks later the LED running light went out and had some water damage in the casing and was going to be over $300 to replace. I contacted Marin Imports and Omid was amazing. He ordered a new p...art, called me when it came in, and installed it himself. He was always polite, cordial and accommodating. Thank you Omid, and Marin Imports, for a very great experience with my car (that I love!) purchase, and exemplary customer service! Show more

5 rate

Abel C., San Mateo, CA 01 Jun 2017

I started searching online for a Lexus hybrid and came across an RX450h at Marin Imports! I was impressed with the photos, the mileage, and the price, so I called in. I spoke with Jack, and he led me to fill out the online credit application. Eric got back to me the next day and asked me some questi...ons. I sent them some additional information via email and took care of most things before I even stepped foot inside the dealership, which is an hour away from where I live. When I pulled up, the my future car was the first thing I saw. It was beautiful; super clean, just like in the photos! I looked around and saw the other cars on the lot which were in perfect condition and had great prices. I met Jack and he took me on the test drive. Made my way into the office and Eric made the process smooth for me from the beginning. It turns out that Omid was able to work magic on my interest rate! He also took the time to explain things and answer all my questions. From start to finish, these guys were a pleasure to work with. I had a good feeling the throughout the whole process and I'm extremely happy with my purchase! Show more

5 rate

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